01 · Agree
Confirm the plan.
We confirm the fee, value, shipping method, label direction, packing instructions and applicable coverage in writing. Your quote states which items you keep or return and any deposit.
An optional paid service
Watch Concierge Kit
Protective packing, convenient shipping, and added tracking. Available for an additional service fee, quoted before you commit.
Less preparation. Clearer handling.
Ready for the journey.
- Protective hard caseCushioned space to immobilize your watch.
- AirTagAdded location visibility through Apple’s Find My network.
- FedEx shipping labelPrepared for the agreed shipment and service.
- Wire tamper sealA numbered seal to document the case at handoff.
- ShockWatch impact indicatorOn the outer box to help identify exposure above its selected threshold.
Optional. The kit service fee is separate from repair, authentication and any separately quoted shipping. No kit is selected or charged automatically.
02 · Prepare
Pack and document.
Follow the instructions, photograph the watch and sealed package, and record the seal number. AirTag pairing, sharing and reset/return arrangements are agreed before use.
03 · Send
Keep the receipt.
Hand the package to an authorized carrier representative and retain its acceptance scan and tracking record. Wait for shipping authorization before sending a watch.
What the safeguards can tell you
AirTag is not continuous GPS tracking: updates depend on compatible nearby devices and network availability. It supplements carrier tracking. Use it only for the agreed shipment, with the disclosed setup and sharing arrangement.
A wire seal can show evidence of opening. A ShockWatch indicator can show an impact above its threshold; it cannot prove that the watch is undamaged or determine who caused an event. None guarantees protection against loss, theft or damage.
A FedEx label and declared value are not insurance. Any protection, limits, exclusions, deductible and claim arrangements must be confirmed for the specific shipment.
Apple, AirTag, Find My, FedEx and ShockWatch are trademarks of their respective owners. Identification does not imply sponsorship or endorsement.
Shipping guidance · Kit terms · AirTag guidance · FedEx declared value · ShockWatch indicators